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Client Can't Afford

Self-Rating Tool

How Close Are You

to Mastery?

What to Say If Someone Can No Longer

Afford to Work with You

What to Say If Your Client “Can’t Afford” You Anymore

This can be a challenging conversation because it’s likely that your client feels uncomfortable about canceling, guilty about ending things early, worried about how you might feel or embarrassed about their financial situation.

Your client might also feel very guarded. They may be telling themselves that they don’t want to back down or get convinced to stay. They may have promised a partner that they would cancel, even though they don’t want to, and feel conflicted about the whole situation.

And your client might also blame money for wanting to cancel when, underneath the money, there’s something else.

You are faced with a HUGE challenge. Can you be open, warm-hearted, and curious about your client?

Can you intend the VERY best for both you and your client?

If you can, your client will be much more likely to trust you enough to share what’s really going on. And in this space of trust, you can come to a decision that is aligned with the Highest Good.

And, if your client is just not open to any conversation, boldly release them and trust that another client will fill the vacuum this client left. Deep Breath... Here goes...

Prepare For Your Call:

Leave 5-15 minutes for prep time

Get Support and Love

» Reassure yourself that you’ll love yourself no matter what happens.

» If you’d like some extra support, ask for Whooshes in the Thrive Membership Facebook Group. :)

Prepare Your Mind:

» Review the templates you are most likely to use:

» This Template:

» Turn Lean-Outs Into Lean-Ins

» Dance with Concerns

» How to Turn Your Upset Client Into Your Biggest Fan

Prepare Your Spirit:

» Set intention: this person chooses to continue working with you, if it’s in the Highest Good.

» Choose a state of being to inspire your potential client to embody. (Courage, Inspiration, Confidence.)

» Celebrate ahead of time. Imagine they just said “YES!” Do a Happy Dance. Fist pump

Prepare Your Body:

» Choose a state of being or archetype you want to embody.

» Physically embody the archetype: Meditate, jump on a trampoline, pound a pillow, dance, sing...

What to Say If Your Client Can’t Afford You Template

“Thank you. I appreciate your courage and honesty. I totally hear you about the money... and, if we need to complete our work together, I would miss connecting with you, but I’m totally good with ending our work together.”

“And, before we talk about ending, can we step back a moment and take a quick inventory of where we are on in our work together? I am not going to try to get you to stay, but I would like to leave you in the best place possible.” (If it’s not a good time for you or your client, schedule another time to talk.)

(Client not leaning in..) Use the Turn Lean-Outs Into Lean-Ins template. (And be willing to let this client go.)

“Awesome! When we started our work together, you described your life as ----------------------------- . How is your life now?”

“Great! I want to acknowledge you for ---------------- (the steps they’ve taken).”

“And you said you wanted ---------------- (result).”

“How important is this to you now?” (If the result is not important, it may be time to let this client go.)

“Great! I hear that you still really want ---------------- (result). Is there anything that’s between us that isn’t working?” (If yes, go to

» How to Turn Your Upset Client Into Your Biggest Fan “Great! Sounds like you and I are good.”

Go to the I Can’t Afford It Section of the Dance with Concerns Template.

They want to continue with you

Awesome! Well, I’m really excited to help you get _________________(result). So, our next_______________ (session is ( _____________day)?

Great! Unless there’s anything else, I’ll see you on (day)!

They Still Say Want to Cancel

Find a kind, integrous way to cancel. If you have a contract, this is a great time to refer them to the agreement they signed.

SELF-RATING TOOL

Why Did We Create This Self-Rating Tool?

So you can see exactly what it will take to master this template (and track your progress toward mastery).

Should You Use This Tool to Beat Yourself Up?

Hell no! Be gentle with yourself. Mastery takes time. And love. And tenacity. Be truthful. If your score is low, get support. You will be better able to reach your people when you master this.

Keys to Mastery

1. How strong was your Fire Element (Connection)?

2. How strong was your Earth Element (Service)?

3. How strong was your Metal Element (Acknowledgment)?

4. How strong was your Water Element (Be Curious?

5. How strong was your Wood Element (Give them a Choice)?

6. How strong was the Lean-O-Meter (on average)?

7. How bold were you?

8. How closely did you follow the template?

Acknowledge yourself here:

_____________________________________

Score 1-low, 10-high

____________

Total Score: ____________

Divide Your Score By 8 =

____________

How Close Are You to Mastery?

How Close are you to Mastery?

1-3 “I’m on My Way”. Get support from Your Thrive Business Coach to raise your score. 4-6 Good. Better than 90% of entrepreneurs. Time to use this template with potential clients! 5-7. Great! You should see great results when you use this template! 8-10. AMAZING! You have attained mastery that will make you magnetic to clients.

When Are You Ready to Use This Template With Potential Clients?

Many Thrivers are making 6 and 7-Figures because they had the audacity to use templates before they felt ready. If you scored 1-3, get support. If you scored 4+, you are ready enough. Start now, and watch yourself soar. You are unstoppable.