Emergency (to Compassionate Support)

Context

Call Template

Health Challenge

Huge/Grief Loss

Emergency (to Compassionate Support)

1: CONTEXT

What is an Emergency Situation?

An emergency is a situation where life has hit them so hard that they are not able to work in their business.

Here are some examples:

Big Health Challenges:

Long hospital stay.
Cancer, stroke or heart attack (or health challenges of that nature)
Major accident or concussion.
And... Giving Birth

Grief/Loss:
Lost their child
Lost their partner
Lost their parent
Loss of home (in a fire) or to bankruptcy.

If they are not in an extreme situation like those listed above and are requesting support, please go to Special Request (to Empowered Alignment)

Intention

As hard as the situation might be, it’s essential to see them as the hero (and not the victim) and to give them the support that a mentor would give to a hero when they are at one of the lowest points of their hero’s journey.

Our intention is to be compassionate and provide the “right sized support.” Not so much that we over support and not so little that we add unnecessary stress to a crisis situation.

Before offering a pause, it’s essential to use the template below to listen compassionately, ask powerful questions they may not be asking themselves and come to a greater understanding as to what would most serve them.

In some cases, they may NOT want to stop working their business. And they may WANT the support of our community. So a program pause would be unnecessary and confusing.

The longer the pause, the less likely they’ll get back to their business and the less likely they’ll get back to Thrive. So… right-sized support.

So, please enter this call with an open mind and open heart… with the desire to serve a strong hero who is going through a very challenging moment.

2: CALL TEMPLATE

2. Call Template

Hi (Name)! It’s really great to see you /meet you! I really like your ____(zoom background…) and I’m excited to support you! I have us down for ____30 min, but I have a small cushion if we need an extra few minutes. Sound good?

We are recording this call, however… if at any time you want me to turn off the recording, I would be happy to do so… sound good?

All right! Well, I received your email, My intention for this call is to do anything that I can to support you. And I am so sorry to hear that you are going through this situation, it sounds really hard.

Acknowledge and Reflect

How are you doing?

Acknowledge and Reflect

3: HEALTH CHALLENGE

Health Challenge

That sounds really hard. You are so courageous, facing this so bravely.

Acknowledge and Reflect

How are you doing with this?

Acknowledge and Reflect

Do you know of people who have healed this and come out stronger on the other side of this?

Acknowledge and Reflect

Are you open to support around this?

They are welcoming support

Looking back at some of the hardest things I’ve faced, I have noticed that I have had some of the biggest insights and some of the most amazing growth during those times. Have you noticed anything that has shifted for you since this has started?

If you were able to tap into the most positive version of your Future Self, does your Future Self what might your Future Self say to you?

Do you believe in Angels/Guides and if so, do you feel their presence supporting you?

I know that this is so hard right now... and if this was happening for you (and not against you) what might you gain from going through this?

I know this is so hard now… What do you think is possible on the other side of this?

What story do you want to be able to tell about this?

If you were to take really great care of yourself, how quickly do you think you could heal this?

Just want to put their program on pause

If you were to take really great care of yourself, how quickly do you think you could heal this/be back in your business?

If they don’t know…

I’m holding space for this to go really well for you! And, if it were to go really well, what is your best guess as to how quickly you could be back on your feet?

Awesome! I am going to hold space that you're back in your business by that time or sooner. Healthier and stronger for having gone through this.

NEXT STEPS

They’re Resourceful

Are you able to financially take 1 month or even 3 months off of your business to heal? Or do you realistically need your business to bring in money right now to pay your bills?

If appropriate: Could we help them set up a GoFundMe?

On the other side of this, when you’re all healed and stronger, do you see yourself continuing with your business or do you see yourself finding another source of income?

Do you see this community as being important to you during your healing process?

How do you plan to financially support yourself during this time?

I’d be happy to support you in creating a Game Plan for how you can .

Awesome! I can send you this video and template to help you shift your financial situation right away.

And, do you want to book a Game Plan call so that you can create a clear game plan for how to get clients (when you’re ready)?

Help them go from Money Stress to (game plan)

((which will help them get clear on if / for how long they want a pause.)

They are struggling to talk

I would love to support you as best I can. It sounds like you’re ________(really struggling) in this moment.

Would you like to set up a call for later this week to talk about next steps and how we can support you best during this challenging time?

They clearly want a Pause

We would be happy to grant you a pause in your program and a pause in your payment.

On the other side of this, when you’re all healed and stronger, do you see yourself continuing with your business or do you see yourself finding another source of income?

4.HUGE GRIEF/LOSS

Huge Grief/Loss

I hear you. That sounds SO hard!

Reflect and Acknowledge

How have you been doing?

Reflect and Acknowledge

What support are you getting around this?

Can I ask you a question about this?

Are you able to financially take 1 month or even 3 months off of your business to grieve? Or do you realistically need your business to bring in money right now to pay your bills?

They can take time off

Reflect and Acknowledge

Okay, so it sounds like you’re financially set up to take some time off. How much time are you able to take away from your business without having financial stress?

Great! That sounds like a really great plan.I’m glad this is a _____(month program) so that you have time to breathe and not feel pressured like you would in a 90 day program to keep going when you’re in a position to rest and heal.

If they ask for a pause

I can put that request in to our team leader. I find that the shorter the pause request, the easier I can get it pushed through. How long would you be requesting a pause for?

They need the money

Okay! I’m glad you’re here in Thrive, because we can support you with that. I would recommend taking AS MUCH time for self-care and processing as you can… but, if you can dedicate an hour a day to the money making activities of your business… and by that I mean booking consults… that can keep the money flowing in, without completely derailing you from the grieving and processing that you may be going through. How does that sound?

If they ask for a pause:

If you’re going for your business, then we’d love to support you with that… and so it would make sense to not pause on Thrive so that we can be of full support to you right now, to help you meet your financial needs.